Frequently Asked Questions — ZIMO
Common questions about ZIMO as a connection platform, fares, independent drivers, location data, and support channels.
Frequently Asked Questions
What is ZIMO? A technology platform that connects users with independent drivers for trips, deliveries, haulage, and shared rides. ZIMO does not operate vehicles or provide transport services.
How are fares set? Users propose a value or contribution; independent drivers may accept or negotiate within app rules. Payments are processed through integrated methods shown at checkout.
How do I get help? Use in-app chat or email support@appzimo.com. For privacy requests contact privacidad@zimo.com; for formal complaints see our PQR channel at pqr@zimo.com.
Twelve or more detailed questions and answers are available in the full Spanish FAQ linked below.
The authoritative full text of this document is available in Spanish: Ver versión en español.