Petitions, Complaints, and Claims (PQR) — ZIMO
How to submit PQR requests to ZIMO Tecnología S.A.S. under Colombian consumer law (Law 1480 of 2011), including response timeframes.
Petitions, Complaints, and Claims (PQR)
Users may submit petitions (peticiones), complaints (quejas), or claims (reclamos) regarding ZIMO services by email to pqr@zimo.com or through the in-app support channel.
Include your full name, identification, contact details, and a clear description of the facts. Under Law 1480 of 2011, ZIMO Tecnología S.A.S. will acknowledge receipt and respond within the legally established timeframes.
Full PQR procedures, required information, and escalation paths are described in the complete Spanish document linked below.
The authoritative full text of this document is available in Spanish: Ver versión en español.