Passenger Terms — ZIMO
Conditions for passengers using ZIMO to request trips, deliveries, haulage, and shared rides with independent drivers.
Passenger Terms and Conditions
By using ZIMO as a passenger, you agree to provide accurate information, use the platform lawfully, and enter into direct agreements with independent drivers for the requested service.
ZIMO facilitates connection, fare negotiation, payment processing, and trip coordination. You are responsible for verifying driver credentials, following safety guidelines, and complying with local regulations. Cancellations and refunds follow the rates and policies displayed in the app at the time of booking.
For full passenger obligations, prohibited conduct, and dispute procedures in Spanish, refer to the complete document linked below.
The authoritative full text of this document is available in Spanish: Ver versión en español.